Salesforce Sees Agentic Workforce More Than Double Year-Over-Year

According to Salesforce’s second annual Agentic Enterprise Index, businesses are rapidly adopting AI agents across their operations. The report, which analyzed data from February 2025 to April 2026, found that companies more than doubled their agentic workforces during this period.

Key Findings:

• Workforce Growth: Average firms expanded from 5 agents in February 2025 to 13 by April 2026 - a 7% compound monthly growth rate (CMGR)\n* Deployment Speed: Time to deploy an agent fell from an average of 4 days to just 1.9 days, representing a 53% decrease\n* Action Volume: Agents handled progressively more work over time with a CMGR of 31% in the number of actions per account\n* Total Work Units: Salesforce’s Agentforce agents have performed 734 million Agentic Work Units (AWUs) to date, growing at approximately 15% monthly\n* Cross-Functional Use: Agents are increasingly handling tasks across multiple cloud domains - highlighting the need for headless architectures

Salesforce itself has experienced significant AI adoption internally, with a threefold increase in agent sessions since February 2025. Slackbot, their AI assistant within Slack, saves employees an average of 5 hours per week and is now used by 83% of Salesforce staff.

Industry Adoption Varies

While all sectors are seeing growth, Salesforce’s Sophistication Index reveals differing levels of agent complexity. Manufacturing, financial services, and healthcare have built more advanced networks than traditional AI leaders like technology and retail. However, Inzerillo notes that service-oriented use cases offer the “best ROI to start with.”

“As people realize what agents can do, they’re asking them to perform tasks rather than just answer questions,” explains Inzerillo. This shift towards action-oriented requests represents a key evolution in how businesses are leveraging agentic AI.