AI Streamlines Customer Onboarding for Swiss Lender

Incore Bank, a Switzerland-based financial institution, has successfully completed a proof of concept trial using AI agents to automate customer onboarding while strengthening risk management controls. The project involved Kyndryl and Google Cloud as technology partners.

The pilot focused on applying generative AI to various stages of the onboarding process—from initial document verification to final approval—with the goal of reducing manual effort and improving accuracy. By automating repetitive tasks, the bank aims to significantly decrease customer wait times while ensuring compliance with regulatory requirements.

Key benefits observed during the trial included:

• Faster processing: AI-powered checks completed in minutes compared to hours previously
• Improved accuracy: Reduced errors through automated verification
• Enhanced risk assessment: Real-time monitoring and flagging of potential issues
• Better customer experience: More efficient and personalized onboarding journey

The trial underscores the growing adoption of AI in financial services for both operational efficiency and regulatory compliance, particularly as banks seek to balance innovation with robust risk management frameworks.