Accelerating Digital Transformation in Financial Services

Creatio, a leading AI-powered CRM and workflow automation platform, has committed $300 million to expand its Bank.AI offering over the next three years (2026-2028). This strategic investment signals Creatio’s focus on becoming a dominant player in banking technology.

The Bank.AI platform is designed for financial institutions seeking to modernize operations and enhance customer experiences through AI-driven solutions. It enables banks to automate processes, improve decision-making with data insights, and create personalized interactions across all channels.

Key Capabilities of Creatio Bank.AI:

• Comprehensive banking functionality: Supports core banking processes including loan origination, account opening, KYC/AML compliance, risk management, and customer service
• Generative AI applications: Automates tasks like document processing, chatbot interactions, fraud detection, and personalized recommendations
• Low-code development: Allows banks to customize solutions rapidly with minimal coding expertise
• Unified data platform: Provides a single view of customers and transactions across the organization

This investment will fuel further innovation in Bank.AI, particularly focusing on generative AI applications for financial services. Creatio plans to expand its partner ecosystem and tailor solutions for specific banking segments.

With this significant commitment, Creatio aims to help banks worldwide accelerate their digital transformation journeys and compete more effectively in an evolving financial landscape.