Cisco Rolls Out Custom AI Assistant to 90,000 Employees

In a significant move toward enterprise-wide AI adoption, Cisco is deploying its proprietary AI agent, MyAgent, to all 90,000 employees. This initiative positions the company as an early leader in integrating generative AI across core business functions.

MyAgent is built on Cisco’s Circuit platform—a secure, governed foundation for enterprise AI that allows users access to approved large language models and data sources. The agent can handle supervised autonomous workflows across multiple applications including Outlook, Webex, Jira, and SharePoint.

A key differentiator of MyAgent is its ability to remember user preferences and context over time, creating a more personalized and relevant experience. This ensures continuity as employees navigate different tasks and systems throughout their workday.

According to Cisco executives, this internal deployment serves as both a proof point for the company’s AI capabilities and a blueprint for helping customers implement similar solutions at scale. By translating its own experience into best practices, Cisco aims to accelerate enterprise adoption of generative AI beyond experimentation.

The move aligns with broader trends in enterprise technology spending, as companies seek ways to boost productivity through automation and intelligent assistance. Recent research from PYMNTS Intelligence indicates that firms across industries are seeing tangible returns from early AI deployments, particularly in areas like customer support and operational efficiency.

While adoption remains concentrated in specific functions (with risk, supply chain, and HR still largely in exploration phases), the vast majority of companies report that new AI solutions exceed expectations in delivering value.