AI Agents Show Real ROI in IT Operations

IT leaders are increasingly finding tangible cost savings by deploying AI agents, particularly in coding assistance, cloud optimization, and tier 1 support. LaunchDarkly’s CIO Rhonda Baldwin reports significant benefits from using coding agents that increase engineering capacity without proportional headcount growth.

Coding Agents Drive Substantial Savings

Baldwin highlights two key projects where AI coding tools helped avoid spending:

• Foregoing $1 million in software purchases by building internal solutions
• Saving an additional $120,000 by developing their own enterprise asset management system

IT Support Automation Yields Productivity Gains

West Monroe Partners implemented an agent that handles common IT and HR requests through Teams or Slack. This has resulted in:

• 40% reduction in managed service provider costs
• Estimated operational time savings of 2,700 hours per year
• Improved ticket resolution times and capacity utilization

Cloud Cost Optimization Through Agentic Oversight

KamiwazaAI uses agents to monitor cloud systems, coordinate deployments, and manage budgets. This approach cut their initial cloud spending by 70% by ensuring proper approvals and resource sizing.

While most organizations are still in the early stages of measuring ROI from AI agents, these success stories demonstrate clear pathways to tangible cost relief across various IT functions.