EvaluAgent raises $20M to build out software that evaluates call center agents
After spending more than a decade in the customer experience industry, three friends, Jaime Scott, Michelle Dinsmore and Alex Richards, decided to launch their own company, EvaluAgent, to develop quality assurance testing software for contact centers. The three co-founders say they were motivated by a shared desire to find a
Read MoreYouTube’s updated guidelines require channels to disclose if they are fan accounts
YouTube is making some changes to its guidelines on impersonation to require fan channels to make it obvious in their channel name or handle that they don’t represent the company or artist that their account focuses on. Updated guidelines will take effect on August 21, 2023. The company notes that
Read MoreShaka iLembe: A Captivating Journey of History, Courage, and Legacy
MultiChoice Kenya, the home of great pay-TV entertainment in Kenya, has launched and premiered the highly anticipated Shaka iLembe, a groundbreaking cinematic masterpiece that will take audiences on an exhilarating journey into the heart of South African history, courage, and legacy. Produced by Bomb Productions and funded by MultiChoice, Shaka
Read MoreTerraform Labs founder Do Kwon jailed four months in Montenegro
Another chapter was published this week in the long and bizarre saga of Terraform Labs’ Do Kwon. The disgraced crypto founder will spend four months in a jail in Montenegro for falsifying official documents. A Basic Court in Podgorica, the capital of Montenegro, this week sentenced Kwon and the former chief
Read MoreGoogle introduces new accessibility and collaboration features for classrooms
Google introduced new accessibility and learning features on Tuesday at the International Society for Technology in Education (ISTE) expo. These features included expansion of the reading mode, pairing with a sign language interpreter in Google Meet, and AI-powered question suggestions in a class. The company has been experimenting with AI-powered
Read MoreThe Overflow #183: Dev Survey on AI: Hype or not?
Welcome to ISSUE #183 of The Overflow! This newsletter is by developers, for developers, written and curated by the Stack Overflow team and Cassidy Williams. This week: The Developer Survey results are here, the advantages of public key cryptography over symmetric keys, and the reasons why AI won’t fix accessibility. From
Read MoreHow to disconnect third-party apps from your Google account
Illustration by Samar Haddad / The Verge If you’ve got an active Google account — or especially if you’ve got one you haven’t used in a while — you’ve probably got more apps and services hooked up to your account than you realize. There are all those places where you’ve
Read MorePlaneteer launches new pre-seed and seed-stage climate fund
Sophie Purdom is an experienced early-stage climate investor, with investments in Remora, WeaveGrid, Amogy, Sinai, and Patch under her belt. Today, she announced Planeteer Capital, focusing on startups that want to work on challenges related to climate change. The firm won’t comment how big the fund will be, but suggests
Read MoreCyber Security Today, June 23, 2023 – New ransomware data, a salary transfer scam that victimizes employees and more.
New ransomware data, a salary transfer scam that victimizes employees and more. Welcome to Cyber Security Today. It’s Friday, July 23rd, 2023. I’m Howard Solomon, contributing reporter on cybersecurity for ITWorldCanada.com and TechNewsday.com in the U.S. Ransomware attacks keep increasing. According to the NCC Group, ransomware gangs claimed 436 corporate
Read MoreCrypto startup Pillow, backed by Accel and Quona, to discontinue all services
Singapore-headquartered Pillow plans to discontinue all its services and app in the coming weeks, it warned customers Friday, citing regulatory uncertainty that has claimed countless other crypto startups in recent quarters. Pillow allowed customers to invest in Bitcoin, stablecoins and altcoins, and promised returns of up to 18% — a
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