KCB Bank has unveiled a refreshed mobile banking app, delivering a faster, more secure, and user-friendly digital experience for its customers. The upgraded platform offers an all-in-one, bespoke digital banking interface with groundbreaking self-onboarding capabilities, enabling customers to register and start banking instantly—anytime, anywhere.

Powered by advanced artificial intelligence, data analytics, and a mini-app ecosystem, the new app is designed for scale, agility, and inclusivity, offering a personalised, future-ready banking experience that meets the evolving needs of customers.

KCB Bank Director of Digital Financial Services, Angela Mwirigi, said the launch reflects the bank’s commitment to innovation and customer satisfaction.

“We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them in the safest and most convenient way possible. This is part of our promise to make banking better, simpler, and more accessible for everyone.”

The launch follows strong performance in Q1 2025, where the value of mobile loans disbursed increased by 28% to KShs. 116 billion, with over 309.1 million transactions processed. This growth reflects customer confidence in KCB’s digital solutions.

The new app supports the KCB Group Strategy 2024–2026, Transforming Today Together, which aims to harness cutting-edge technology to deliver tailored, market-leading financial solutions across diverse customer segments. It also aligns with the bank’s brand purpose—For People. For Better.—by removing barriers to financial access and promoting inclusive, technology-driven solutions.

The new KCB Mobile Banking App is now available for download on Google Play Store, Apple App Store, and HarmonyOS. Customers currently using the old app will receive official communication on how to migrate to the upgraded platform.

//Staff writer