Virtual Agents Will Free SA BPOs to Cash in On Local EQ
Advanced Intelligent Automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa’s call centers and business process outsourcing (BPO) sector, but rather as today’s “business as usual”. They will free up human
Read moreCyber Expert Warning: Why Your Internet-Connected Devices Could Be Unsafe
Imagine living in a home where you can control the thermostat with your voice, or where your fridge can place your grocery order for you. This seems like the direction that we’re headed in, or, we’ve already arrived. The truth is the Internet of Things has already propelled us years
Read moreSyscap closes on $2.3M to create private credit infrastructure in Mexico
With Syscap, customers can register their private lines of credit and perform communication, monitoring and reporting functions all in one place.
Read moreCompliance and risk management startup Certa raises $35M
Certa, a compliance, governance and risk management platform for enterprises, today announced that it raised $35 million in a Series B round co-led by Fin Capital and Vertex Ventures with participation from Tru Arrow Partners, Point72 Ventures, BDMI, The Chainsmokers-backed Mantis VC and GOAT Capital. The tranche brings Certa’s total
Read moreActiveFence snaps up Spectrum Labs, last valued at $137M, to help fight the harmful content creep
Misinformation, harassment, grooming and other illegal activity continue to be major issues in the worlds of content moderation and online safety, balancing big problems and illicit activity against equally important, and sometimes conflicting, needs for privacy, data protection and security online. Against that fragmented backdrop, today comes some consolidation and
Read moreSafaricom Introduces Neon Smarta & Neon Ultra to Lipa Mdogo Mdogo
Kenya| Safaricom has introduced two new neon smartphones to Lipa Mdogo Mdogo, continuing to provide Kenyans with access to the internet and the world of possibilities through pay-as-they-use smartphones. The new smartphones include the Neon Smarta and the more advanced Neon Ultra, offering a larger screen and enhanced camera performance.
Read moreMindtrip wants to become your AI travel agent
Once upon a time, we used to use travel agents to book our flights, book our hotels and maybe even make recommendations about things to do and places to eat while you were away. But then along came the internet and the ability to book your own flights, and Airbnb
Read moreDerivative works are generative AI’s poison pill
When a software program generates output data based on input data, which output data is a derivative of the input data? All? Some? None?
Read moreAbsa Powers Up: Partnering for Sustainable Energy at Bizweni Campus
Absa has partnered with its employees and Sun Exchange, the global solar leasing platform, to finance a solar-with-battery system for Bizweni Campus. The 29 kW solar plus 44 kWh battery project, now providing clean and uninterrupted electricity, supports a range of services offered by Bizweni Campus in Somerset West. This
Read more6 Effective Antidotes to Modern Cyber Adversaries
In the ever-evolving landscape of cybersecurity, it’s evident that we’re no longer facing the hackers of yesteryears but a formidable breed of modern adversaries. Today’s adversaries demand a disruptive and ruthless response, or businesses risk severe consequences. A recent incident involving the South African Department of Defense serves as a
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