Kura’s new Operations Director: Owen Campbell
Kura, a customer service outsourcer, has named Owen Campbell as its new Operations Director, recognizing his journey from a contact center advisor 11 years ago to his current role. Owen’s promotion highlights his dedication to operational excellence in the contact center industry. CEO Brian Bannatyne stated, “Owen’s ascent at Kura
Read moreCypago, which aims to automate compliance and governance for companies, raises $13M
There’s a growing number of cybersecurity regulations designed to keep business and customer data protected. In 2022 alone, over 40 U.S. states introduced 250 bills focused on cybersecurity, according to the National Conference of State Legislatures. And more are on the way. The trend’s a clear win for consumers. But
Read moreAI’s Arrival in Travel: Reshaping Travel Landscape
In the dynamic realm of global travel, artificial intelligence (AI) emerges as a transformative force, enhancing service delivery across the industry. AI’s prowess in analyzing extensive datasets, predicting trends, and personalizing experiences is ushering in an era of seamless, tailored journeys for travelers worldwide. Africa’s leading online travel agency, Travelstart,
Read moreScammers are offering fake Waymo jobs on Adobe’s Behance creative social network
Several users have been contacted by scammers using the identify of real Waymo employees. | Photo by Amelia Holowaty Krales / The Verge Several users of Adobe’s art-themed social media platform Behance have encountered an elaborate scam in recent weeks involving fraudulent job offerings from people claiming to be recruiters
Read moreTrend Micro’s Collaboration with INTERPOL Yields Phishing Operations
Trend Micro Incorporated, a global cybersecurity company has achieved another significant victory through its strong collaboration with law enforcement by dismantling a prolific phishing-as-a-service (PaaS) operation. Zaheer Ebrahim, Solutions Architect for Middle East and Africa at Trend, stated, “Trend’s enduring partnership with INTERPOL prompted an immediate response to their request
Read moreReliance tests sound box payment system amid financial services push
India’s Paytm introduced the innovative sound box, a pocket-sized speaker designed to instantly validate and announce successful payments to merchants. It has deployed million of these devices to the market, offering them to merchants at just above $1 monthly. India’s largest company is paying attention. Reliance has been testing a
Read moreMaking AI trustworthy: Can we overcome black-box hallucinations?
Mike Capps Contributor Share on Twitter Dr. Mike Capps is CEO and co-founder of ethical AI startup Diveplane and former president of Epic Games. Like most engineers, as a kid I could answer elementary school math problems by just filling in the answers. But when I didn’t “show my work,”
Read moreHashtag Trending Aug.24-Microsoft’s repeated security failures prompts a new DHS security review; Norway data regulator denounces Meta’s privacy breaches; Why is landing on the moon so challenging?
The Department of Homeland Security targets Microsoft in a new security review, Meta continues rows with regulators worldwide, IBM announces AI offering to modernize legacy COBOL software, and why is landing on the moon still such an ambitious feat? These stories and more as we bring you the top
Read moreKorea’s internet giant Naver unveils generative AI services
South Korean internet search company Naver on Thursday rolled out its own generative artificial intelligence tool, HyperCLOVA X. The company’s large language model (LLM) offers services such as a ChatGPT-like AI chatbot, CLOVA X, and a generative AI-based search engine Cue, equivalent to Microsoft Bing. Naver’s cloud unit, Naver Cloud,
Read morePaycorp Advances Financial Inclusion in SA through SARB Approval and Card Alliances
Paycorp, a prominent payment solutions provider, has gained clearance from the South African Reserve Bank (SARB) as a direct clearing system participant. This accreditation empowers Paycorp to directly process payment transactions within the National Payments System through BankServ Africa and internationally via its primary memberships with Visa and MasterCard. Functioning
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