e4 launches CommunicationHub, enhancing property transfer communication security for financial institutions, conveyancers, and homebuyers in the PropTech sector.
The first phase of CommunicationHub enables secure communication between conveyancing attorneys and home buyers. In addition to continually setting industry standards, the development of CommunicationHub responds directly to the need for heightened awareness and focus on protecting private and sensitive information, especially as cybercrime, including phishing and Business Email Compromise (BEC), continues to rise.
“The safety, security, and integrity of information are aspects e4 has always taken very seriously. That’s why we’ve developed a platform aimed at safeguarding sensitive information in the home-buying process. e4 understands the significance of secure communication and has tailored our platform to address this critical need,” says Clive Bredenkamp, IT Executive at e4.
The need for secure communications between conveyancing attorneys and their clients has become more evident following several high-profile cases in which email communications were compromised, leading to substantial financial losses.
“As a trusted entity handling sensitive data, it is our responsibility to provide a secure environment for our partners. CommunicationHub is a testament to that commitment. This platform isn’t just an addition to our suite of services; it’s a concrete step towards safeguarding the industry and all stakeholders in the property transfer value chain,” adds Bredenkamp.
Key features of CommunicationHub include:
– Capability for attorneys to invite participants, including other attorneys and home buyers, to join a communication thread.
– Secure online registration on the platform for participants.
– Encrypted sharing of documents and banking details.
– Archive functionality to safely store communication for the long term.
– Milestone tracking of the key steps in the property transfer process for all stakeholders.
Bredenkamp notes that relying on email to send documents and share information can pose substantial risks. “Email has become a major source of impersonation fraud in the modern era. With e4’s CommunicationHub, relevant role players involved in a property transaction can enjoy safe and secure communication, where sensitive information can be shared with confidence. This is a vital step towards advancing the industry in a way that benefits everyone.”
With a focus on continuous improvement and innovation, e4 collaborates closely with its strategic partners to develop solutions that address industry challenges.