Generative AI (GenAI) enhances customer support by improving self-service capabilities, reducing costs, and personalizing experiences. Companies using agentic AI show higher self-service rates, cut resolution costs, and achieve increased customer satisfaction. This technology holds the potential to transform customer interactions through improved insights and empathetic responses, benefiting both customers and enterprises.

The post Cut Costs or Improve Customer Support? GenAI Says You Can Both appeared first on StarCIO Digital Trailblazer Community.