Front goes beyond the unified inbox with a Zendesk-style knowledge base
Customer operations platform Front is better known for its omnichannel inbox that lets you aggregate all customer conversations in a single view — emails, chat conversations, SMS, social media messages. Today, the company unveiled a handful of new features that turns Front into a more complete customer support platform. By
Read moreMeta targeted for fresh UK gov’t warning against E2E encryption for Messenger, Instagram
Buckle up for another encryption fight: Hot on the heels of securing parliament’s approval for its Online Safety Bill yesterday, the UK government is amping up pressure on Meta not to roll out end-to-end-encryption (E2EE) on Facebook Messenger and Instagram — unless it applies unspecified “safety measures” which the Home
Read moreWhy I chose Codepen PRO over Copilot
Strange premise from Jon Ellwood, right? He explains: I will acknowledge that CodePen and Copilot are two different products, and it might seem odd to be comparing the two – but the commonality for me is that my budget only allows for one of them to get my money each
Read moreShortwave’s AI-powered assistant lets ask questions about your email history
Since large language models (LLMs) shot up in popularity, plenty of developers have built tools on top of OpenAI’s GPT or Anthropic’s Claude to help people draft emails in different tones and formats. Shortwave, an email client built by former Google employees, is launching an AI-powered assistant that lets you
Read moreAmazon is bringing generative AI to Fire TV along with new devices
At its annual devices event, Amazon updated its Fire TV lineup with new devices, including the Fire TV Stick 4K and Fire TV Stick 4K Max, as well as a new Fire TV-branded soundbar — following its rival Roku into expansions into other home entertainment products. But beyond the hardware
Read moreDon’t use builds, reveals or animations in your pitch deck
In a world of ever-advancing technologies, it can be tempting to embed your pitch deck with all the latest bells and whistles. But do they even work?
Read moreUber Eats to launch Google-powered chatbot in late 2023
Uber's AI chatbot will help users find restaurant deals and reorder favorites on the app. Available in the U.S., U.K., Australia and Canada.
Read moreAmazon adds a $120 soundbar to its Fire TV lineup
Amazon just added another devices to the growing Fire TV family. Unveiled at its Devices event in Virginia, the Fire TV Soundbar gives you pretty much what you’d expect out of an Amazon-branded soundbar. It’s a 24-inch Bluetooth-enabled system specifically designed to work with the company’s streaming products and dedicated
Read moreDDoS attacks behind Canada border agency problems
Canada’s border control agency is the latest federal department to confirm it was hit by a recent wave of denial of service attacks. “The Canada Border Services Agency (CBSA) can confirm that connectivity issues that affected kiosks and electronic gates at airports on Sunday, September 17, 2023 are the result
Read moreServiceNow marries key products with generative AI in Now Platform Vancouver release
ServiceNow has announced generative AI integrations and new features as part of the Vancouver release of its Now Platform. Today’s release comes less than six months after the Utah release (the company names its releases after world locations, in alphabetical order). “This Now Platform release is designed to give our
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